A soft reset is recommended when the device becomes unresponsive or refuses to charge. This is a way to essentially refresh your Nook.
Should the device continue to be unresponsive, you will need to consider other methods of troubleshooting, such as a factory reset.
Your Nook is not charging. Your Nook is unresponsive but powered on. You are asked to perform a hard reset by a customer service professional.
It is recommended that if you are keeping the device, you back up your files before resetting to factory settings. The easiest way to do this is to download the Nook Reading App to your PC. The app will then sync with your Nook when you log into your account, thus storing your Nook Library on your PC. You can find the app in Apple’s App Store, in Google Play, and in Windows Store. [8] X Research source
If you are keeping your Nook, it is recommended that you back up your files before resetting to factory settings. The easiest way to do this is to download the Nook Reading App to your PC. The app will then sync with your Nook when you log into your account, thus storing your Nook Library on your PC. You can find the app in Apple’s App Store, in Google Play, and in Windows Store. [13] X Research source
All of your settings and content will be removed from the device.
If you are keeping it, it is recommended that you back up your files before resetting to factory settings. The easiest way to do this is to download the Nook Reading App to your PC. The app will then sync with your Nook when you log into your account, thus storing your Nook Library on your PC. You can find the app in Apple’s App Store, in Google Play, and in Windows Store. [19] X Research source On the Samsung Galaxy Tab 4 Nook, doing a factory reset will reset the entire tablet, not just your Nook account. This means that your Samsung account and any other accounts, settings, and content on your Galaxy Tab will be lost when you factory reset. [20] X Research source
This method will not work for the Samsung Galaxy Tab 4 Nook.
Press Power to exit, or press Home to continue.
Press Power to exit, or press Home to continue.
