Switch off the Xbox One. Unplug the cable connecting the Kinect and the Xbox. Plug it back in. Press the Menu button on the controller. Go to Settings > Kinect. Wait for 2 minutes or until the Kinect is recognized.
From the home screen, Go to Settings > Kinect. Select “Kinect on” if it is off.
Hold down the power button on the console until it powers down. Unplug the Xbox from the mains, then unplug the Kinect from the Xbox. Plug the Xbox back in to the mains. Turn it on. On your controller, press the Menu button. Go to Settings > Kinect. Plug the Kinect back into the console. Wait a few seconds to see if the Kinect is recognized.
From the home screen, Go to Settings > Kinect. Select “Kinect on” if it is off.
Go to Settings > Kinect > I moved my Kinect sensor or I am having trouble with Kinect. Follow the instructions. Before adjusting your Kinect, please make sure your Kinect is positioned to see your body, is in a well-lit area, and is close to the edge of the surface it’s on.
If the error message says “Kinect setup can’t continue”, follow the steps below. Otherwise, your Kinect will need to be repaired. Note: Make sure you perform these steps after the initial setup. If this error message appears during the Xbox’s initial setup, skip that section of the setup and move on. Ensure that the Kinect is properly connected to the Xbox. Hold down the Xbox’s power button until it shuts down. Then, turn it back on. Go to Settings > Kinect. Turn on Kinect in this menu if it isn’t on. Wait up to five minutes and see if an image from the Kinect is displayed.
From the home screen, Go to Settings > Kinect. Select “Kinect on” if it is off.
Go to Settings > Sign-in, security & passkey > Sign-in and security. If Kinect sign-in is off, turn it on.
Sign out everyone except for you. Press the Xbox button on your controller. Select Sign-in. Then select I wasn’t recognized. Select your user. Make sure you are facing the Kinect and are in its field of view. Once your name appears next to you on the screen, select That’s me.
Go to Settings > Sign-in, security and passkey > Sign-in and security > Reset my Kinect sign-in data. Select Delete on the confirmation screen. When your name appears next to you, select That’s me.
From the home screen, Go to Settings > Kinect. Select “Kinect on” if it is off.
Before beginning the calibration process, read the following information. Appliances, fans, people and other background noise may interfere with the hearing ability of the microphone. Make the room as quiet as possible before beginning. Make sure your TV volume is loud. If you have a home cinema system, turn the volume up on that as well. Go to Settings > Kinect > Kinect doesn’t hear me. Select “Start audio check”. If prompted, reduce background noise, then try again.
Go to Settings > Kinect > I moved my Kinect sensor or I am having trouble with Kinect. Follow the instructions.
